JupiterOne Policies, Standards, and Procedures

Business Continuity and Disaster Recovery

2020.1

The JupiterOne Contingency Plan establishes procedures to recover JupiterOne following a disruption resulting from a disaster. This Disaster Recovery Policy is maintained by the JupiterOne Security Officer.

NIST: This JupiterOne Contingency Plan is created under the legislative requirements set forth in the Federal Information Security Management Act (FISMA) of 2014 and the guidelines established by the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-34.

Policy Statements

JupiterOne policy requires that:

(a) A plan and process for business continuity and disaster recovery (BCDR), including the backup and recovery of systems and data, must be defined and documented.

(b) BCDR shall be simulated and tested at least once a year. Metrics shall be measured and identified recovery enhancements shall be filed to improve the BCDR process.

(c) Security controls and requirements must be maintained during all BCDR activities.

Controls and Procedures

BCDR Objectives and Roles

Objectives

The following objectives have been established for this plan:

  1. Maximize the effectiveness of contingency operations through an established plan that consists of the following phases:

    • Notification/Activation phase to detect and assess damage and to activate the plan;
    • Recovery phase to restore temporary IT operations and recover damage done to the original system;
    • Reconstitution phase to restore IT system processing capabilities to normal operations.
  2. Identify the activities, resources, and procedures needed to carry out JupiterOne processing requirements during prolonged interruptions to normal operations.

  3. Identify and define the impact of interruptions to JupiterOne systems.

  4. Assign responsibilities to designated personnel and provide guidance for recovering JupiterOne during prolonged periods of interruption to normal operations.

  5. Ensure coordination with other JupiterOne staff who will participate in the contingency planning strategies.

  6. Ensure coordination with external points of contact and vendors who will participate in the contingency planning strategies.

Example of the types of disasters that would initiate this plan are natural disaster, political disturbances, man made disaster, external human threats, and internal malicious activities.

JupiterOne defined two categories of systems from a disaster recovery perspective.

  1. Critical Systems. These systems host production application servers/services and database servers/services or are required for functioning of systems that host production applications and data. These systems, if unavailable, affect the integrity of data and must be restored, or have a process begun to restore them, immediately upon becoming unavailable.
  2. Non-critical Systems. These are all systems not considered critical by definition above. These systems, while they may affect the performance and overall security of critical systems, do not prevent Critical systems from functioning and being accessed appropriately. These systems are restored at a lower priority than critical systems.

Line of Succession

The following order of succession to ensure that decision-making authority for the JupiterOne Contingency Plan is uninterrupted. The Chief Operating Officer (COO) is responsible for ensuring the safety of personnel and the execution of procedures documented within this JupiterOne Contingency Plan. The Director of Engineering is responsible for the recovery of JupiterOne technical environments. If the COO or Director of Engineering is unable to function as the overall authority or chooses to delegate this responsibility to a successor, the CEO shall function as that authority or choose an alternative delegate. To provide contact initiation should the contingency plan need to be initiated, please use the contact list below.

Response Teams and Responsibilities

The following teams have been developed and trained to respond to a contingency event affecting JupiterOne infrastructure and systems.

  1. IT is responsible for recovery of the JupiterOne hosted environment, network devices, and all servers. The team includes personnel responsible for the daily IT operations and maintenance. The team leader is the IT Manager who reports to the COO.

  2. HR & Facilities is responsible for ensuring the physical safety of all JupiterOne personnel and environmental safety at each JupiterOne physical location. The team members also include site leads at each JupiterOne work site. The team leader is the Facilities Manager who reports to the COO.

  3. DevOps is responsible for assuring all applications, web services, platform and their supporting infrastructure in the Cloud. The team is also responsible for testing re-deployments and assessing damage to the environment. The team leader is the Director of Engineering.

  4. Security is responsible for assessing and responding to all cybersecurity related incidents according to JupiterOne Incident Response policy and procedures. The security team shall assist the above teams in recovery as needed in non-cybersecurity events. The team leader is the Security Officer.

Members of above teams must maintain local copies of the contact information of the BCDR succession team. Additionally, the team leads must maintain a local copy of this policy in the event Internet access is not available during a disaster scenario.

All executive leadership shall be informed of any and all contingency events. Current members of JupiterOne leadership team include the Security Officer, Director of Engineering, and Director of Security Engineering.

General Disaster Recovery Procedures

Notification Phase

This phase addresses the initial actions taken to detect and assess damage inflicted by a disruption to JupiterOne. Based on the assessment of the Event, sometimes according to the JupiterOne Incident Response Policy, the Contingency Plan may be activated by either the CEO or Head of Engineering. The Contingency Plan may also be activated by the Security Officer in the event of a cyber disaster.

The notification sequence is listed below:

Assessment Phase

The CEO, or their delegate tasked with assessment proceedings is referred to below as the DR Coordinator.

The DR Coordinator is to logically assess damage, gain insight into whether the infrastructure is salvageable, and work with the Response Team to follow any pre-existing procedures for dealing with the damage. If no pre-existing procedures exist, the DR Coordinator is to begin to formulate a plan for recovery.

The JupiterOne Contingency Plan is to be activated if one or more of the following criteria are met:

The DR Coordinator makes the final call whether or not to proceed with the next phase of Disaster Recovery.

Activation Phase

If the Disaster Recover plan is activated, the activation sequence below is followed:

Recovery Phase

This section provides procedures for recovering JupiterOne infrastructure and operations at an alternate site, whereas other efforts are directed to repair damage to the original system and capabilities.

Procedures are outlined per team required. Each procedure should be executed in the sequence it is presented to maintain efficient operations.

Recovery Goal: Rebuild JupiterOne infrastructure to a production state in 24 hours.

The tasks outlined below are not sequential and some can be run in parallel.

  1. Contact Partners and Customers affected to begin initial communication - Solutions Engineering Team
  2. Assess damage to the environment - Development and/or Security Teams
  3. Create a new production environment using new environment bootstrap automation - Development Team
  4. Ensure secure access to the new environment - Security Team
  5. Begin code deployment and data replication using pre-established automation - Development Team
  6. Test new environment and applications using pre-written tests - Development Team
  7. Test logging, security, and alerting functionality - Development and Security Teams
  8. Assure systems and applications are appropriately patched and up to date - Development and Security Teams
  9. Update DNS and other necessary records to point to new environment - Development Team
  10. Update Partners and Customers affected through established channels - Solutions Engineering

For detailed recovery instructions, please consult the “Backup and Recovery” Engineering Wiki entry.

Reconstitution Phase

This section discusses activities necessary for restoring full JupiterOne operations at the original or new site, once the disaster or outage has been mitigated during the Recovery phase.

If necessary, when the availability zone or services utilized by the Cloud Service Provider have been restored, JupiterOne operations that have shifted to alternate zones or providers may be transitioned back. The goal is to provide a seamless transition of operations from the alternate site or zones to the primary mode of operation as soon as safely possible.

  1. Original or New Site Restoration

    • Repeat steps 5-9 in the Recovery Phase at the original or new site / environment.
    • Restoration of Original site is unnecessary for cloud environments, except when required for forensic purposes.
  2. Plan Deactivation

    • If the JupiterOne environment is moved back to the original site from the alternative site, all temporary hardware used at the alternate site should be handled and disposed of according to the Media Disposal Policy.

Testing and Maintenance

The Director of Engineering shall establish criteria for validation/testing of a Contingency Plan, an annual test schedule, and ensure implementation of the test. BCDR1 This process will also serve as training for personnel involved in the plan’s execution. The types of validation/testing exercises include tabletop and technical testing. Contingency Plans for all application systems must be tested at a minimum using the tabletop testing process. However, if the application system Contingency Plan is included in the technical testing of their respective support systems that technical test will satisfy the annual requirement.

Tabletop Testing

Tabletop Testing is conducted in accordance with the CMS Risk Management Handbook, Volume 2. The primary objective of the tabletop test is to ensure designated personnel are knowledgeable and capable of performing the notification/activation requirements and procedures as outlined in the CP, in a timely manner. The exercises include, but are not limited to:

Simulation and/or Technical Testing

The primary objective of the technical test is to ensure the communication processes and data storage and recovery processes can function at an alternate site to perform the functions and capabilities of the system within the designated requirements. Technical testing shall include, but is not limited to:

Work Site Recovery

In the event a JupiterOne facility is not functioning due to a disaster, employees will work from home or locate to a secondary site with Internet access, until the physical recovery of the facility impacted is complete. The recovery shall be performed by the facility management firm under contract with JupiterOne, and coordinated by the Facility Manager and/or the Site Lead.

JupiterOne’s software development organization has the ability to work from any location with Internet access and does not require an office network to perform business duties.

Application Service Event Recovery

The Director of Engineering will develop a status notification system to provide real time update and inform our customers of the status of each service. The notification system is updated with details about an event that may cause service interruption / downtime. The Director of Engineering works with the Security Team to test this mechanism on a quarterly basis to make sure that all processes and automation associated with status are working correctly. DEF

A follow up root-cause analysis details (RCA) will be available to customers upon request after the event has transpired for further details to cause and remediation plan for the future.

Notification Guidelines by Level

Short (hours)
Moderate (days)
Long (a week or more)

Production Environments and Data Recovery

Production data that cannot be trivially reproduced is to be synchronized across multiple data stores in AWS. For example, clustering technology or configurations may be used to provide additional availability guarantees.

Additionally, Confidential or higher data stored in S3 buckets is is backed up to AWS Glacier for long term storage and recovery.

In an event that requires data to be recovered, it will be retrieved from Glacier (if S3), or via the automated restoration options available for many high-level services like AWS DynamoDB.

JupiterOne assumes that in the worst-case scenario–one of the production environments suffers a complete data loss–the account will be reconstructed from code, and the data restored from Glacier that is hosted within a different AWS account and geolocation.

Recovery of production Environments and data should follow the procedures listed above and in Data Management - Backup and Recovery.