JupiterOne may be requested occasionally to share additional details regarding its compliance, privacy and security program by an external entity such as a customer, media, legal or law enforcement. Such external communication, beyond what is already publicly published, needs to comply with the following policies and procedures.
JupiterOne policy requires that:
(a) JupiterOne operations must comply with all applicable laws, regulations, security standards and frameworks. External audits shall be conducted accordingly to each applicable compliance requirement.
(b) All external communications related to compliance and customer/employee privacy must follow pre-established procedures and handled by approved personnel. This includes but is not limited to distribution of audit reports, assessment results, incidents and breach notification.
(c) Audit and compliance reports may be shared with an external party only when under signed NDA and approved by JupiterOne Security Officer.
JupiterOne management and security/compliance team has identified and regularly reviews all relevant statutory, regulatory, and contractual requirements.
JupiterOne’s compliance policy includes requirements to meet any and all applicable compliance requirements.
Additionally, the §Vendor policies and procedures specify the details related to contractual agreements with clients, partners and vendors, as well as requirements and process related to intellectual property rights and the use of proprietary software products.
JupiterOne, at its sole discretion, shares audit reports, including its SOC2 reports and Corrective Action Plans (CAPs), with customers on a case by case basis. All audit reports are shared under explicit NDA in JupiterOne format between JupiterOne and party to receive materials. Audit reports can be requested by JupiterOne workforce members for Customers or directly by JupiterOne Customers.
The following process is used to request audit reports:
See detailed policy and procedures in §Breach Notification
Prior to contracting with an external audit firm, JupiterOne shall:
!!! Important Whenever possible, a third party auditing vendor should not be providing the organization IT oversight services (e.g., vendors providing IT services should not be auditing their own services). This ensures clear separation of duties.
Direct all other communication requests to one of the following:
The status of compliance is tracked via JupiterOne. Compliance dashboards are configured with applicable internal and external standards and frameworks. Any potential gaps detected are reported on the compliance dashboards.