Compliance Audits and External Communications


JupiterOne may be requested occasionally to share additional details regarding its compliance, privacy and security program by an external entity such as a customer, media, legal or law enforcement. Such external communication, beyond what is already publicly published, needs to comply with the following policies and procedures.

Policy Statements

JupiterOne policy requires that:

(a) JupiterOne operations must comply with all applicable laws, regulations, security standards and frameworks. External audits shall be conducted accordingly to each applicable compliance requirement.

(b) All external communications related to compliance and customer/employee privacy must follow pre-established procedures and handled by approved personnel. This includes but is not limited to distribution of audit reports, assessment results, incidents and breach notification.

(c) Audit and compliance reports may be shared with an external party only when under signed NDA and approved by JupiterOne Security Officer.

Controls and Procedures

Compliance Program Management

JupiterOne management and security/compliance team has identified and regularly reviews all relevant statutory, regulatory, and contractual requirements.

JupiterOne’s compliance policy includes requirements to meet any and all applicable compliance requirements.

Additionally, the §Vendor policies and procedures specify the details related to contractual agreements with clients, partners and vendors, as well as requirements and process related to intellectual property rights and the use of proprietary software products.

Requesting Audit and Compliance Reports

JupiterOne, at its sole discretion, shares audit reports, including its SOC2 reports and Corrective Action Plans (CAPs), with customers on a case by case basis. All audit reports are shared under explicit NDA in JupiterOne format between JupiterOne and party to receive materials. Audit reports can be requested by JupiterOne workforce members for Customers or directly by JupiterOne Customers.

The following process is used to request audit reports:

  1. A request may be sent by email to or by submitting a request via JupiterOne Jira ServiceDesk or Email. In the request, please specify the type of report being requested and any required timelines for the report.
  2. Regardless of the request source, a JIRA SEC Project Issue with the details of the request will be opened. This is used to track requests status and outcomes.
  3. JupiterOne Security Team will confirm if a current NDA is in place with the party requesting the audit report. If there is no NDA in place, JupiterOne will send one for execution.
  4. Once it has been confirmed that an NDA is executed, JupiterOne staff will move the JIRA SEC Project Issue to “Under Review”.
  5. The JupiterOne Security Officer or Privacy Officer must Approve or Reject the Issue. If the Issue is rejected, JupiterOne will notify the requesting party that we cannot share the requested report.
  6. If the Issue has been Approved, JupiterOne will send the customer the requested audit report and complete the JIRA SEC Project Issue for the request.

See detailed policy and procedures in §Breach Notification

External Audits of Information Access and Activity

Prior to contracting with an external audit firm, JupiterOne shall:

!!! Important Whenever possible, a third party auditing vendor should not be providing the organization IT oversight services (e.g., vendors providing IT services should not be auditing their own services). This ensures clear separation of duties.

Contacts for External Communications Requests

Direct all other communication requests to one of the following:

Continuous Compliance Monitoring

The status of compliance is tracked via JupiterOne. Compliance dashboards are configured with applicable internal and external standards and frameworks. Any potential gaps detected are reported on the compliance dashboards.