internal-security-psp

Facility Access and Physical Security

2022.1

It is the goal of JupiterOne to provide a safe and secure environment for all employees. Access to the JupiterOne facilities is limited to authorized individuals only.

JupiterOne works with Subcontractors such as property management companies to assure restriction of physical access to systems used as part of the delivery of the JupiterOne Platform. JupiterOne and its Subcontractors control access to the physical buildings/facilities that house these systems/applications, or in which JupiterOne workforce members operate.

Physical access to all of JupiterOne facilities is limited to only those authorized in this policy. In an effort to safeguard data and physical assets from unauthorized access, tampering, and theft, access is allowed to areas only to those persons authorized to be in them and with escorts for unauthorized persons. All workforce members are responsible for reporting an incident of unauthorized visitor and/or unauthorized access to JupiterOne’s facility.

!!! Note

* No sensitive data is ever stored on premises or on end-user computing devices.

Policy Statements

JupiterOne policy requires that

(a) Physical access to JupiterOne facilities is restricted via badge access.

(b) All employees must follow physical security requirements and procedures documented by property management.

(c) On-site visitors and vendors must be escorted by a JupiterOne employee at all times while on premise.

(d) All workforce members are responsible for reporting an incident of unauthorized visitor and/or unauthorized access to JupiterOne’s facility or the Security Officer.

(e) Property Management retains a record for each physical access, including visits, and/or facility maintenance and repairs.

• Details must be captured for all maintenance and repairs performed to physical security equipment such as locks, walls, doors, surveillance cameras; and
• All records must be retained for a minimum of 90 days.

(g) Building security, such as fire extinguishers and detectors, escape routes, floor warden responsibilities, etc., shall be maintained according to applicable laws and regulations.

Controls and Procedures

Physical Security

Access Requirements Overview

• Physical access is restricted using badge readers and/or smart locks that track all access.

  • Restricted areas and facilities are locked when unattended (where feasible).
  • Only authorized workforce members receive access to restricted areas (as determined by the Security Officer).
  • Access and keys are revoked upon termination of workforce members.
  • Workforce members must report lost or stolen keys/badges to their manager, local Site Lead, or the HR Manager.
  • The Facility Manager or designee is responsible to revoke access to the lost/stolen badge(s) or access key(s), and re-provision access as needed.
  • The Facility Manager or designee facilitates the changing of the lock(s) within 7 days of a physical key being reported lost/stolen.

• Enforcement of Facility Access Policies

  • Report violations of this policy to the restricted area’s department team leader, supervisor, manager, or director, or the Privacy Officer.
  • Workforce members in violation of this policy are subject to disciplinary action, up to and including termination.
  • Visitors in violation of this policy are subject to loss of vendor privileges and/or termination of services from JupiterOne.

• Workstation Security

  • Workstations may only be accessed and utilized by authorized workforce members to complete assigned job/contract responsibilities.
  • All workforce members are required to monitor workstations and report unauthorized users and/or unauthorized attempts to access systems/applications as per §Access.
  • All workstations purchased by JupiterOne are the property of JupiterOne and are distributed to users by the company.

Building Standards per Location

All entry points are secured by card readers and have cameras for additional monitoring as needed.

• Morrisville, NC Office

  • The building is unlocked with free access Monday–Friday 7am-7pm and Saturdays from 9am-1pm.
  • After hours, the building is secured and requires an access card for entry.
  • JupiterOne office suite is secured 24/7 and requires an access card for entry.

Facility Access Data Storage

mySonitrol (Morrisville office) stores all access control logs for 90 days.

Camera footage is stored on cameras and footage is accessed through Meraki. Footage is stored for a minimum of 30 days.

Facility Access Control Process

Access cards are stored in a locked cabinet until they are activated and issued.

New Hires

New Hire access cards are assigned based on new hire notice issued through the Jira ServiceDesk.

• New Hire access is typically activated the day prior to start date.
• Once activated, the access card is stored in a locked cabinet until issued to new hire.

Separations

Separation notices are issued through the Jira ServiceDesk.

• Immediate separation notices are processed when issued.
• Future separation notices are pre-scheduled for deactivation prior to termination date.

Special Access Requests

Special access areas require additional approvals for access. If documented approver is unavailable, Security Officer may act as approver.

Access	Approval
Morrisville MDF	Approval is required from Manager or Head of Development prior to access being granted

Maintenance & Repairs

All maintenance, repairs and modifications to our access control system will be handled by the local vendor that supports our system.

All documents regarding maintenance, repair or modification will be stored in the Physical Security folder on JupiterOne’s Google Drive.

Location	Building Access Control	JupiterOne Suite Access Control
Morrisville Office	Spectrum - Property Manager	Sonitrol of the Triangle

Reporting and Auditing

All access control records are audited on an annual basis. _FAC1

Special access is audited and reviewed with approver quarterly. _FAC2

Records are owned and maintained by the HR Manager. Records are kept in the Physical Security folder on Google Drive and will be retained for a minimum of 3 years.

Clean Desk Procedures

Employees must secure all sensitive/confidential information in their workspace at the conclusion of the work day and when away from their workspace. This includes both electronic and physical information such as:

• computer workstations, laptops, and tablets
• removable storage devices including CDs, DVDs, USB drives, and external hard drives
• printed materials

Computer workstations/laptops must be locked (password protected) when physically unattended. Portable devices such as laptops and tablets should be taken home at the conclusion of the work day.

Removable storage devices and printed documents must be treated as sensitive material and locked in a drawer or similar when not in use. Printed materials must be immediately removed from printers or fax machines. Passwords must not be written down or stored physically.

Keys and access cards used for access to sensitive or restricted information/areas must not be left unattended anywhere in the office.

Data Center Security

Physical security of data centers is ensured by the cloud infrastructure service provider, AWS.