JupiterOne Policies, Standards, and Procedures

JupiterOne uses certain sub-processors to assist in providing JupiterOne’s services. A sub-processor is a third party data processor engaged by JupiterOne who agrees to receive customer data from JupiterOne intended for processing activities to be carried out:

(i) on behalf of JupiterOne customers;

(ii) in accordance with customer instructions as communicated by JupiterOne; and

(iii) in accordance with the terms of a written contract between JupiterOne and the sub-processor.

JupiterOne maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting privacy@jupiterone.com.

Application, Data, and Hosting Infrastructure Subprocessors

Sub-Processor Purpose Data Types HQ Address Location of Servers URL
Amazon Web Services JupiterOne application and data hosting All data imported or uploaded into the JupiterOne platform 10 Terry Avenue North, Seattle, WA 98109-5210 USA https://aws.amazon.com/
ChurnZero Analytics tool to improve user experience Data of logged-in users including name, email address, title, browsing activity and any email and/or chat conversation 740 15th St NW FL 8, Washington, DC 20005 USA https://churnzero.net/
Pendo Analytics tool to understand page specific events Time spent on page, items clicked, user email address 150 Fayetteville St., Raleigh, NC 27601 USA https://www.pendo.io/
Sentry Debugging and application error tracking, monitoring, and reporting Detailed error information including account name, account ID, account access policy, and environment specific data such as browser version and O/S 132 Hawthorne St, San Francisco, CA 94107 USA https://www.sentry.io/